Fishpond and a local supplier

Image source; Screen shot from Fishpond
Image source; Screen shot from Fishpond

I’m beginning to wonder whether Fishpond are actually completely up front as to their ‘ships from a local supplier’

Recently we discovered that their statement, ‘Ships within 24 hours from local supplier’ to be not quite as accurate as they stated. Sure, we purchased an item around Christmas so I didn’t expect to get it too quickly, I was picking we’d receive it by around the 14th January 2012 given the order was placed on 28th December 2011, but after 2 months still nothing had been received, except for a couple of feeble emails putting back delivery dates and an excuse that they were chasing up a local supplier. Come on Fishpond, can you supply the item or not? Well, it turns out not!

As stated, the item was order on the 28th December 2011, Fishpond then reported that the estimated delivery date would be between 7th and 14th January 2012. Great, that seemed a timely delivery date given we ordered it during a time when most businesses close down for the Christmas and New Year period.On the 17th January 2012 we received an order update from Fishpond stating the order was in transit to their warehouse, and the eta of them receiving the item was 20th January 2012. A bit longer than we had expected but given the time of year, we thought that was okay.23rd January 2012, Fishpond update the order status to an estimated delivery date to use of between 1st and 10th February 2012. So we figured, Fishpond must have received the item finally. At that time, upon looking at their website the item was in stock and ready to ship from a local supplier.Oh no, this is not actually the case. On 13th February 2012, Fishpond updated the order status as being out of stock and were offering us a refund. Hang on, on the 17th January 2012 they stated it was ‘in transit’ to their warehouse. If this was not the case, why the hell say it was.

Given that previous orders from Fishpond have been pretty good I wonder why they would they weren’t completely upfront to begin with.

Needless to say, we are now awaiting a full refund, I’m sorry to say Fishpond have just lost any and all credibility and I will honestly be thinking twice before purchasing anything from Fishpond again

About kimberly 190 Articles

I’m an Electronics Service Technician by day. By night I’m an Application Developer, Embedded Software Developer, Mountain Biking chic. Currently starting to put together some home automation projects which I’ll be posting progress on the site.

8 Comments

  1. I’m really sorry to hear we were unable to supply your order. I have read your comments and I agree with you. I can say that this is well below the standards that we set ourselves at Fishpond.co.nz

    Please can you email our Helpdesk

    https://www.fishpond.co.nz/contact_us.php

    so I may credit your account with $10, I do hope you will give us another chance to have a great online shopping experience

  2. I had a similar experience with a book I ordered too, it was pretty frustrating but I have to say I did receive the book in the end in great condition as usual. I don’t know what was going on as they are usually so good. 🙂 🙂

  3. I am currently having exactly the same problem. no one at fishpond is giving me a reasonable answer and being they have no phone lines the toing and froing is becoming ridiculous!!!
    the product I ordered states ships within 24 hours from local supplier with 2 in stock. I also paid around $200 for this..and we chose fishpond due to their stated delivery time.
    Not impressed

  4. Fishpond are hopeless and have gone considerably downhill in the last year or so – my last 4 orders all experienced considerable delays and the worst thing was the order status details were outright lies – “item has arrived at the warehouse – eta is x date” and then once the date was due “we had to source item from another supplier”. They are mroe than ever just a dropshipping service and hold little to no stock locally – unfortunately as they are chasing the lowest price possible, the companies they are sourcing from are often shady or have high demand from other dropshippers. I’ll never use them again! I understand the Consumers Institute have a HUGE file on them.

  5. Fully agree with all comments.
    It is misleading information advertising false delivery.
    I do not expect a reply to my email (contact@fishpond.co.nz) I think it is called accountability, lacklustre from this Company. I am very surprised that they continue to operate.
    Virginia Cutler. 🙁 🙁 🙁 🙁 sad:

  6. Had enough of fishpond! you want to try and stop there e/mails.If somebody can help me to get off there e/mail list I would be most grateful.Cheers R/T

  7. Interesting, I am having a similar problem with a book that states ‘ships from NZ supplier’ that has a 3 week delivery timeframe. When I complained they told me shipping from UK or US! This is a best seller type book, readily available in Whitcoulls…and actually cheaper than on their site. Wishing I had just bought the book from a shop now!

  8. Just had the very same experience today. Made an order two weeks ago, received and email saying the order will be delayed at the beginning of this week and have received another email now to say the order was cancelled :S.

    Come on… how hard is it to get your act together Fish Pond… it’s already been over a year since the first complaint.

    Totally hopeless!!

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